![]() Here's how to give your customer a refund: Then, issue the refund in cash or a check. If you opt to give a refund, you'll need to go to the receive payment section to link the transaction. You can either retain it as available credit, give a refund, or apply to an invoice. Thanks for actively responding, As mentioned by my peer in her reply, there are three ways to handle the credit memo after creating it. Multiple refund check is created instead of one single check. Then go to receive payments by customer, highlight the job / invoice, click discounts and credits and match the credit with the amount applied, then issue a refund check to customer. I create multiple credit memos to the jobs to be applied as credit. But the check is issued to job, instead of to customer. Then go to receive payments, highlight the job / invoice, click discounts and credits and match the credit with the amount applied, then issue a refund check. I create one large credit memos to the customer to be applied to the customer. What is the best way to issue a refund to a customer for multiple items, that were sent under multiple invoices under different jobs? Can I issue one single refund check to the one customer instead of multiple refund checks per different customer jobs that I created the credit / refund memo? If I issue one check to a customer, can I reference the dates, items, and job with the amount that was refunded? After completing an audit, the insurance company decided to deny payment of certain items charged to multiple patients, that have already been paid by the customer. We receive payments from the customer for multiple invoices referenced to the job. We create invoices for items charged to the job. So I (healthcare provider) have a customer (health insurance) with multiple jobs (patients).
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